Who is Grandor?
Grandor is a curated distribution and retail platform based in the UAE, dedicated to bringing high-quality international, regional, and Emirati brands closer to local consumers. We carefully select the brands we work with, focusing on product integrity, consistency, and customer experience, from how products are sourced and stored, to how they are delivered to your door.
To learn more about us, visit Grandor's corporate website at grandor.ae.
Do you deliver nationwide?
Yes, we offer nationwide delivery across the UAE using chilled delivery vans to ensure product quality. All orders are delivered the next day, and you’ll receive tracking details once your order is on its way.
When will my order be delivered?
We ship across the Emirates. Your order will be packaged really carefully and delivered wherever you want. Delivery takes between 1-2 business days. You will receive an e-mail after ordering with more information about the delivery.
Can I change or cancel my order after placing it?
Once an order has been confirmed, it cannot be cancelled. Please review your order carefully before completing your purchase.
If your order has not yet been handed over to our delivery partners, we may be able to make changes to it. We recommend contacting our customer service team as soon as possible after placing your order. Once the order is dispatched, changes are no longer possible.
Can I Return my product?
We do not offer returns or exchanges once an order has been delivered.
However, if your item arrives damaged, please contact our customer service within 48 hours of delivery, including clear photos of the product and packaging, and we’ll take care of it.
I would like to speak with the customer service. How can I get in touch?
You can reach us by email, phone, or WhatsApp. For full contact details, please visit our Contact page.
What can I do if my item (or part of it) is damaged?
We take great care to deliver your items in perfect condition. However, if your product arrives damaged, it can be exchanged within 48 hours of receiving the parcel.
What payment methods do you accept?
We accept major credit and debit cards, as well as Cash on Delivery. All card payments are securely processed via Stripe.
How should I store my products after delivery?
Storage instructions are provided on each product page and packaging. We recommend following these guidelines to ensure optimal freshness and quality.
Do you offer bulk or corporate orders?
Yes, we do. For bulk, corporate, or gifting enquiries, please get in touch with us via our Contact page and our team will be happy to assist.